Hello,

I'm in the process of setting up a lingerie dropshipping site. My supplier's return policy is that all sales are final and returns are only accepted if there was a discrepancy in the order or if the product has a defect. My supplier stated that returns on non defective items are generally not accepted in this industry due to hygiene reasons.

I was told by a person helping me set up my merchant account that because I'm a retailer I should provide a way for the customer to return the merchandise even if there is no defect. I was told that if I don't provide a way for the customer return non defective items the bank might not approve my merchant account. Should I include a statement in my return policy indicating that the customer will pay some kind of a restocking fee (15-25% of the price of the item) plus shipping if they want to return non defective items?  Any feedback would be appreciated. Thanks.

Arek